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Building a Positive Work Environment

What steps are required? Shift the focus from managing an organization to collaborating with its team members. Recognition, participatory decision making, coaching performance and management strategies are examined.

Effective Coaching Skills for Managers and Supervisors

What are coaching skills? When and how to use them. Coaching for good and poor performance.

Essential Skills for Managers and Leaders

Topics include knowing your communication style, giving effective feedback, dealing with poor performance, delegation, setting clear goals and objectives, the performance review, and addressing conflict.

Motivation and Morale

What is motivation? Different strokes for different folks - establishing appreciation and recognition strategies. Dealing with difficult employee behaviour. Communicating a vision and establishing a mission. Develop an action plan to address the motivation and morale challenges in your organization.

Positive Workplace Communication

Giving effective feedback, asking for what you need, establishing rapport, non-verbal communication, effective listening and questioning skills, addressing difficult situations.

Communicating from Our Strengths: Using the Strength Deployment Inventory(R)

The Strength Deployment Inventory uses the concept of 4 personality types (blue, red, green and hub) to explain how we communicate when times are good but more revealing, how we communicate during stressful or difficult times.

Introduction to Myers-Briggs (MBTI)

Based on 16 different personality types, the MBTI uses four dimensions to determine where we receive energy, to what information we pay attention, how we process that information (feeling or logic), and whether we tend to be more open or closed-ended. Knowing this has great impact on our relationships and communication skills.

Minimizing Conflict in the Workplace

Before conflict erupts, use effective communication skills, mirror and match to establish a connection, know your conflict style, speak assertively, and establish an atmosphere of relevant honesty.

Managing Anger and Conflict in the Workplace

Know your conflict style, examine the impact of your anger on yourself and your judgment, examine hostility, defuse yourself and an angry customer or co-worker.

Building Teams

What is a team? How is it different from a group? Do we need to be a team? Explore elements of an effective team, team member and a team leader. Trouble-shoot team performance. Experience the team approach.

Personality Dimensions(R) and Leadership

Assess your personality type (Blue, Gold, Green, Orange). How does it impact your leadership style? What is the best way to communicate with each colour? What recognition or appreciation is best from you - as a leader -based on the colour (personality type) of your employees. How should you build your team based on their colour?

Providing Customer Service in Our Organization

What do customers want? What is good customer service? Establish rapport. Listening and questioning skills as fundamental customer relation skills. The impact of non-verbal communication.

Are Your Customers Guilty Until Proven Innocent?

Responding to Customer Need and Difficult Customer Situations

How your organization view customers? Do you live up to your customer service philosophy? What challenges do you face? Do you establish rapport? How do you deal with difficult customers? What to do and not do with difficult customer situations.

Being Emotionally Intelligent

What is emotional intelligence? How do you develop your EQ? How do you use increase EQ to improve the quality of your life?

Five Steps to Managing Workplace Stress

What about work, stresses you out? How do you cope? What can you do differently to deal with workplace stress?

Leader's Retreat

Need a time to get away from it all while seeking practical solutions to your workplace challenges? A two or three day format in a retreat setting to seek practical tips and share best practices with other leaders. Pre-work with the coach-facilitator allows format to be customized to the participants. Spend time practicing the practical skills you will need to be a more effective leader and discussing challenges and success stories. Participants become eligible to join a Mastermind group which enables them to follow up and maintain the energy of this group experience.

Specifically for In-house Format

Building Teams: Using the Strength Deployment Inventory(R)

Your team assesses themselves on the Strength Deployment Inventory to determine their communication and relationship style. Review the basics of working as a team. Meet your team?Äôs challenges by knowing how each team member reacts to stress and difficult situations. This knowledge allows you to counteract the stress response and maintain good working relationships. Understanding others is key.

Teambuilding and Myers-Briggs

Knowing how we communicate and how we see the world is vital to establishing and maintaining team relationships. Understand why that person on your team prefers time to consider new ideas or why the other person wants to just dive in an do it. Become a stronger team by increasing your knowledge of the 16 Myers-Briggs personality types.

Building Teams with Personality Dimensions(R)

Using the colour of personality (blue, green, gold, orange), team members assess themselves while discovering who is on their team. Discuss how different personality types need to be treated differently to maximize teamwork.