TrainingIn the workplace...
Essentials of Leadership
A multi-module series of training covering the areas critical to a leader’s success. Generally held as five modules each 2 days in length, spread over a number of months, participants are challenged to complete pre and post training exercises as well as using peer groups to complete “application homework” between sessions.
The Leadership Challenge:
Using Kouzes and Posner’s work on the five leadership practices has stood the test of time. Current yet with years of research, participants will learn about and apply not only the five practices, but the 10 commitments to guide their behavior to greater success.
John Maxwell Leadership
Essential Skills for Managers
A one or two day training session covering the basics such as feedback, listening, motivation, the role of leadership and managing performance.
Emotional Intelligence - Using the EQi2.0
Considered directly connected to and a predictor of success as a leader or employee, emotional intelligence is key to success. Participants will have the opportunity to receive their Emotional Intelligence profile – a comprehensive report outlining their strengths and areas for development in 15 area of emotional intelligence.
Coaching for Development
What are coaching skills? When and how to use them. Coaching for good and poor performance.
Building a Positive Work Environment
What steps are required? Recognition, participatory decision making, coaching performance and management strategies are examined.
Positive Workplace Communication
Giving effective feedback, asking for what you need, establishing rapport, non verbal communication, effective listening and questioning skills.
What is a team? How is it different from a group? Do we need to be a team? Explore elements of an effective team, team member and a team leader. Trouble-shoot team performance. Experience the team approach.
Need a time for your group to learn about teams through interactive sessions? If so consider asking competing teams to build a Martian Land Rover! Or, engage in Lego Serious Play to communicate through building and interpretation. Other team building activities, depending on the needs of your group, are available.
Five Steps to Managing Stress
The Five Dysfunctions of a Team
We will be covering the work by Patrick Lencioni and the five elements needed to build a true team, and to recognize and address the dysfunctions that exist in absence of these elements.
A Reason to Act: Motivation and Morale
What is motivation? Different strokes for different folks – establishing appreciation and recognition strategies. Dealing with difficult employee behavior. Communicating a vision and establishing a mission. Develop an action plan to address the motivation and morale challenges in your organization.
Minimizing Conflict in the Workplace
Before conflict erupts, use effective communication skills, mirror and match to establish a connection, know your conflict style, speak assertively, and establish an atmosphere of relevant honesty.
Effective Customer Service
What do customers want? What is good customer service? Establish rapport. Listening and questioning skills as fundamental customer relation skills. The impact of non-verbal communication.
Dealing with Difficult Customer Contact
Angry, frustrated, upset, or distraught. These are difficult customer contacts! Learn strategies to maximize your skills in dealing with this type of situation.
Working with Difficult Colleagues
Some people have a different style. Others are just plain difficult! Or at least difficult for us. Review different types of defensive sets and strategies to deal with that behavior.
Effective Communication Strategies for Difficult Conversations
Sometimes you can prepare for a difficult conversation, sometimes you can’t. Either way these five steps to holding a difficult conversation are examined
I.M.P.A.C.T.: Building resilience
This workshop uses the IMPACT (examine intention, manage tress, gain perspective, analyze the situation, adjust perception, control what you can) model to help participants develop an action plan to become more resilient.
Understand the nature of anger and its impact on you; increase your awareness about anger as a negative reaction or a positive force for change; identify and understand your own anger pattern; learn techniques to manage anger; write personal plan to manage anger in your life.
Assertiveness: Saying Yes, Saying No
Communicating understanding is most effective when done assertively. In this way the gift of who you are and what you need comes through but not at the expense of others. This presentation focuses on assertive communication and what gets in the way of your communicating your needs? What do you need to do more and less of in order to accomplish this?
Building Your Esteem, Untwist Your Thinking
Our beliefs impact how we feel, and how we feel impacts our thoughts and our thoughts impact our behavior. It can be a self-defeating cycle or it can be a source of inner strength and clarity. Examine self-defeating beliefs and common cognitive distortions that get in the way of our feeling our best. Through a light-hearted approach, participants will explore ways to “untwist” their thinking through cognitive behavioural techniques.
There is one person who will be the most upset if you do not believe in yourself and treat yourself with the care and dignity you deserve – YOU! Get in touch with your strengths, your values and your inner critic!
Five Steps to Personal Stress Management
Today, with increased knowledge and technology it is even more important to remember to take care of one’s self. We need to manage stress as we would manage our careers – not leave it to chance and circumstance. Five easy steps to remember for a fast-paced environment.
Inner Motivation: Aligning Your Life and Your Values
Values are the often unarticulated guiding principle in our life. They are the source of our energy and when not honored is the source of energy drain. Values are those qualities of life that we live for and feel passionate about. What are your key values? The core value that gets you through difficult times? The cornerstones upon which you base your life? Take time during this presentation to explore your values and personal mission statement.
Introduction to Your Type
What type are you? This seminar introduces the concept of MBTI and the 4 dimensions, along which we take in information, perceive and interpret the world around us. Our type impacts our personal and our work environments. Discover your type and gain insight into your personality.
Life in the Rear-View Mirror
This workshop will examine the image you have of yourself and how that self-image may be getting in the way of your desired success. Have you ever stretched for success then suddenly felt too uncomfortable or fearful to continue? Just as our bodies have set-points that regulate how we process and burn energy, so does our self-image. And, if we move beyond that boundary we may feel uncomfortable, we may feel that we are not able to succeed and we may give up. This workshop will examine the messages about our self that maintain the set-point and block our success. This workshop will also help you build a new self-image based in today’s reality of your talents and strengths.
Living Your Most Remarkable Life
What is important to you? What are your values and how are you honouring them in your life? What do you need to do more of or less of to make that happen? Examine these issues and discover how to live your most remarkable life. Begin an action plan with the steps you need to begin this process.
The Enneagram: A Journey of Self-Discovery
The Enneagram is based on 9 basic personality types each having its own gift and unique defensive response to stressful situations. Participants will discover their own number type and corresponding personality traits. The Enneagram uniquely provides individuals with the specific responses required to counteract our responses to stress as well as shows us those behaviours that indicate we are out of balance and moving toward inner conflict and tension. An incredibly comprehensive and valuable self-management tool, the Enneagram can be used personally and professionally to maintain a healthy state of mind and to better relate to those around us.
Xtreme Esteem Retreat (2-day format)
Do you need time to consider who you are and what you stand for? Ready for effective and contemplative exercises that allow you to better connect with your strengths? Do you need to consider what you do to sabotage your success? Is your inner critic winning? What is of priority in your life and are you honouring those priorities? Relax and reflect in a retreat setting and experience the strength of your inner wisdom. Participants will be guided through reflective and analytical exercises designed to call forth their best within. Come prepared to relax, reconnect, and refresh by connected to your spirit.
Your Personality Dimension®: The Colour of Your Personality
Discover your personality color. Personality Dimensions (R) explains what motivates positive behaviour in different personalities. It is valuable in appreciating own strengths and qualities; understanding the strengths/preferences of others; improving interpersonal communications; appreciating differences and diversity; improving problem-solving abilities; and heightening conflict management skills.